Frequently Asked Questions

Thera is a technology platform connecting clients with vetted, culturally intelligent mental health professionals. We prioritise clinical excellence and safety while ensuring your background, identity, faith, or migration are deeply understood, minimising the need to explain your foundational context from scratch. Thera is designed to help you find the right kind of help, for you. 

Thera’s therapists are professionally trained providers (both accredited therapists and counsellors), with diverse backgrounds in clinical work, research, academia, and leadership. Each provider is selected for their advanced credentials, demonstrated experience with diverse populations, and the ability to work across 15+ languages and over 28 specialties. Our team is committed to clinical excellence, ethical care, and serving a global, multicultural community.

Finding the right therapist on Thera is a personalised process. You can filter providers by specialisation, language, country, price, experience, background, gender, age and soonest availability. If you’re having trouble finding a suitable therapist, contact our team and we’ll do our best to help you find a provider who may be a good fit. To safeguard your privacy, all conversations are deleted once your case is handled.

Yes, you can change therapists. However, according to clinical research, the number one factor for therapy success is the “therapeutic alliance”: the personal rapport and trust you develop with your therapist. This connection is built over time and requires your participation and openness; meaningful change doesn’t happen overnight, and a therapist’s role isn’t just to hand you a guidebook but to work alongside you on your personal growth. The therapeutic relationship is central to your progress. Sometimes it takes time, patience, and a few sessions to build mutual trust and understanding. 

When selecting a therapist, consider clinical background, postgraduate education or certifications, specialised training, years of experience, language/cultural alignment, participation in research or academic leadership, professional association involvement, and positive client reviews. Therapeutic alliance, or the relationship you build with your clinician, is equally important to clinical credentials. Look for someone who ensures safety, respects your boundaries, and communicates clearly.

Yes, Thera's global network includes therapists working in dozens of languages, from Spanish and Arabic to Tamil, Greek and Farsi. When you browse or get matched, you can filter by the language you'd like to work in.  

You can. Many clients tell us it matters to work with someone who understands their culture, migration story or faith without having to explain it first, so we take background and lived experience into account during matching, alongside clinical specialty. 

To book a session: 

1. Select your therapist and click on “Book now” on the bottom right corner. 

2. You will be redirected to your therapist’s calendar. Select an available slot to propose a schedule to your therapist, make your payment, and wait for your therapist to confirm the schedule. 

3. Once confirmed by your therapist, you will receive a confirmation e-mail as well as a message and notification on your Thera account. 

4. If you need help booking a session, you can contact our team anytime here. 

Thera operates primarily on a pay-per-session basis to give you full flexibility and control. For those looking for ongoing support, we also offer monthly plans with an automatic 10% discount. Full details can be found in our Terms and Conditions (specifically the Plans and Packages section).

All therapy sessions on Thera are conducted online using secure, confidential technology, enabling you to speak to therapists from the comfort and privacy of your home or any place you prefer.

Your privacy is at the core of Thera’s mission. All sessions and messages are encrypted and stored privately. When reaching out to our wellbeing guides, we recommend sharing only your email and no personal details such as your name, to ensure maximum confidentiality. WhatsApp conversations with our care team are deleted once your question is resolved. Please review our Privacy Policy for more information. 

We are now using PayPal to process session payments while we upgrade our system. You don’t need a PayPal account. Just choose ‘Debit or Credit Card’ or ‘Apple Pay’ at checkout.

Each therapy session lasts 45 minutes. 

You can reschedule or cancel your session free of charge up to 24 hours in advance. Because your therapist reserves that time exclusively for you, cancellations made with less than 24 hours' notice, or missed sessions (no-shows), are non-refundable and counted as a used session. Full details can be found in our Terms and Conditions.

Online therapy offers flexibility, convenience, and privacy, allowing you to access professional mental health support from anywhere. It eliminates the need for commuting and fits into your schedule, making it accessible and hassle-free. 

Online therapy connects you with a vetted therapist through secure video or voice call sessions. You can choose your preferred communication method and schedule sessions that fit your routine. Everything is confidential and designed to make mental health support easy to access. 

Online therapy is more accessible and often more affordable than traditional in-person therapy. It breaks down geographical barriers, offers flexible scheduling, and allows you to receive support from the comfort of your home. 

Yes, online therapy can be highly effective in addressing a wide range of mental health challenges, including stress, anxiety, depression, relationships and more. It provides a safe space to talk and receive professional guidance. 

Studies have suggested that online therapy can be just as effective as in-person sessions for many mental health concerns. The key is connecting with an accredited therapist who understands your needs and provides consistent support.